Does activating self-exclusion close my account immediately?

Your account will be fully deactivated within 72 hours of submitting a self-exclusion request. No new deposits can be made during this period. Any existing balance remains available for withdrawal.

How do I increase or decrease my deposit limit?

Lowering your deposit limit takes effect immediately. However, increasing it requires a 7-day waiting period — this is intentional to help prevent overspending.

What's the difference between Cooling Off and Self-Exclusion?

Cooling Off is a temporary break (1 day to 6 weeks) — your account resumes automatically once the period ends. Self-Exclusion is long-term (6 months to 5 years) — your account cannot be reactivated before the period expires.

Can someone else request self-exclusion on my behalf?

Yes. A family member or trusted person can contact support@ninbet.click with the necessary details to request self-exclusion on someone's behalf. Our team will verify the request and take appropriate action.

How does Reality Check work?

You can enable Reality Check from settings to receive reminders every 30 minutes, 1 hour, or 2 hours. A pop-up will appear at the set interval showing your session duration, total winnings, and total losses.

ninbet | Responsible Gaming — Play Smart, Stay in Control

Our Responsible Gaming Tools

These tools are designed to keep your experience on Ninbet healthy and safe.

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Play within your budget and avoid overspending. Limits can be decreased instantly; increases require a 7-day waiting period.

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Session Time Limit

Set a daily time limit for how long you play. Once your limit is reached, your account will be locked automatically. Keep your gaming time balanced.

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Cooling-Off Period

Take a temporary break lasting anywhere from 1 day to 6 weeks. During this time you won't be able to log in or receive any promotional emails. Clear your head, then come back when you're ready.

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Self-Exclusion

You can self-exclude for a long-term period of 6 months to 5 years. Your account will be completely inactive during this time and cannot be reactivated before the period ends.

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Reality Check

You'll receive periodic pop-up notifications summarizing how long you've been playing and how much you've won or lost. Stay aware of where you stand.

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Loss Limit

Set a daily or weekly maximum loss limit. Your session will end automatically once the limit is reached. Keep your finances under control.

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Why Responsible Gaming Matters

At Ninbet, we believe responsible gaming is more than just a rule — it's a mindset. Gaming is only enjoyable when it stays within your control. Many of the millions of players in Bangladesh don't realize when excessive gaming is becoming a problem. Our responsible gaming platform is here to help you stay aware.

Gaming is a form of entertainment — just like watching a film or playing a sport. Problems arise when it shifts from a pastime to an addiction. Through responsible gaming, Ninbet aims to ensure every member keeps it fun and avoids harm. That's why we've built multiple protective tools.

All of Ninbet's responsible gaming tools are completely free and can be activated anytime from your account settings.

Signs of Problem Gambling

The first step toward responsible gaming is self-awareness. The signs below can help you recognize whether your gaming is within a healthy range. If you or someone you know relates to any of these, it may be time to seek help.

Continuing to play repeatedly in an attempt to recover lost money.
Hiding your gaming from family or friends.
Repeatedly feeling unable to stop gambling, even when you want to.
Using money earmarked for bills, food, or essential expenses on gaming.
Gaming is affecting work, studies, or personal relationships.
Feeling restless, irritable, or upset when unable to play.
Placing increasingly larger bets to chase the same level of excitement.

If you're experiencing 3 or more of the above signs, contact Ninbet Support immediately or activate self-exclusion. This isn't weakness — it takes courage.

How to Enable the Tools

Activating Ninbet's responsible gaming tools is simple. Just log in to your account and set any limit you need in a few easy steps.

Go to Responsible Gaming Settings

Select the "Responsible Gaming" option from the menu.

Select the Limit You Need

Choose what works for you — deposit limits, session time, loss limits, cooling off, or self-exclusion.

Set Your Limit and Save

Enter the amount or duration and click the "Save" button. Decreases take effect immediately.

Receive a Confirmation Email

A confirmation message will be sent to your registered email address regarding the change.

Age Verification & Minor Protection

Ninbet strictly prohibits gaming by anyone under the age of 18. Date of birth is verified at registration, and in cases of doubt, a national ID or passport may be requested.

If you have younger siblings or children at home, enable password protection on any gaming apps or websites on your devices. Use browser parental control software to prevent minors from gaining access.

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The Role of Family & Friends

Responsible gaming isn't just about the player — the people around them matter too. If you think someone close to you is struggling with problem gambling, here are some steps you can take:

Approach the conversation calmly, without anger or criticism.
Encourage them to seek professional help.
Contact Ninbet Support to request self-exclusion on behalf of a third party.
Support their recovery without providing financial assistance.

Where to Find Professional Support

Ninbet believes that asking for help is an act of courage. If you feel gaming is getting out of control, seek professional support. Our support team is always ready to point you in the right direction.

Ninbet Support: Reach us at support@ninbet.click or via Live Chat.
National Mental Health Helpline: Call the Kiran Helpline in Bangladesh.
Local Counselling Centres: Consult a mental health professional or counselor near you.
Family Support: Open up to a trusted family member or friend.

Remember: there are no guarantees of earning money through gaming. Never use money that your household can't afford to lose.

Check Yourself

Check all the statements below that apply to you.

I keep playing to try to win back what I've lost.

Family and friends don't know about the gambling.

I want to stop but I can't.

I used money meant for essential expenses to play.

I feel upset when I can't play.

Gaming is affecting work or studies.

Excellent! Your gaming habits look healthy. Keep up the responsible gaming.

Caution advised. Some warning signs are present. Consider setting a deposit limit or activating a cooling-off period.

Help needed. Please activate self-exclusion and contact us at support@ninbet.click.

Quick Actions

Set a Deposit Limit Activate Cooling-Off Activate Self-Exclusion Visit the Help Center

Healthy Gaming Tips

Set a budget before you play and stick to it.
Don't get carried away when you win — losses are always part of the game.
Don't play when you're drinking or feeling stressed.
Take regular breaks — at least 10 minutes every hour.
Don't make gaming your only source of entertainment.
Avoid playing right before bed.

Ninbet Responsible Gaming — Stay Safe While Having Fun

Our Responsible Gaming Tools

Why Responsible Gaming Matters

Signs of Problem Gambling

How to Enable the Tools

Age Verification & Minor Protection

The Role of Family & Friends

Where to Find Professional Support

Frequently Asked Questions

Play Safe, Stay Happy